1. Introduction
Welcome to NexArc ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our AI-driven real estate coaching application (the "App").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS App. Please read this policy carefully. By accessing or using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our App, including:
A. Personal Information You Provide
- Account Information: Name, email address, phone number, real estate license details, brokerage affiliation, and password when you register.
- User Content & Voice Data: Text inputs, chat logs, audio recordings, or transcriptions submitted to interact with the AI coach, simulate client scenarios, or request practice feedback.
- Payment & Transaction Data: Subscription details and purchase history processed securely via Apple’s App Store In-App Purchases (we do not directly store complete credit card details).
B. Automatically Collected Information
- Device Data: Device type, operating system version (iOS/iPadOS), unique device identifiers, and IP address.
- Usage Data: App features accessed, session duration, interaction metrics, performance analytics, and crash logs.
C. AI Model Inputs & Feedback
- Information related to your performance in coaching sessions, including AI-generated evaluations, skill scoring, and learning analytics.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Provide AI Coaching: Processing text, voice, and performance data to generate real-time AI responses, personalized feedback, and customized real estate training modules.
- To Improve AI Models: Aggregating and anonymizing interaction data to refine and train our AI algorithms, speech recognition, and coaching content.
- Account & Subscription Management: Managing user accounts, processing transactions via Apple App Store, and providing customer support.
- App Optimization: Monitoring crash reports and performance data to maintain and enhance iOS app functionality.
- Communications: Sending service notifications, updates, and promotional communications (which you may opt out of at any time).
4. How Your Information is Shared
We do not sell your personal data. We share information only under the following circumstances:
- Third-Party Service Providers: We may share data with cloud infrastructure providers, AI service API vendors (e.g., OpenAI, Anthropic), and analytics partners who process data strictly under our instructions and confidentiality agreements.
- In-App Purchase Processing: Payment transactions are handled by Apple Inc. in accordance with Apple's Privacy Policy.
- Legal Requirements: We may disclose your information if required by law, subpoena, or government regulation, or to protect our rights and property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
5. Third-Party AI Services & Data Privacy
Our App utilizes advanced Artificial Intelligence (AI) and Machine Learning models to deliver coaching insights.
- Your prompts, text inputs, and voice transcripts are sent securely to our third-party AI processing providers solely to generate coaching responses.
- We strictly enforce contractual terms with AI processors ensuring your personally identifiable data is not used by third parties to train public or foundational models without explicit consent.
6. iOS App Permissions
To provide AI coaching features, the App may request access to certain device permissions:
- Microphone Access: To enable voice-based AI roleplay and conversational coaching.
- Speech Recognition: To transcribe audio inputs into text for AI analysis.
- Notifications: To deliver coaching reminders, daily goals, and app updates.
You can grant, modify, or revoke these permissions at any time through your iOS device settings (Settings > Privacy & Security).
7. Data Retention & Security
- Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Data Security: We implement industry-standard encryption (in transit using TLS/SSL and at rest) and secure cloud access controls to safeguard your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Data Rights & Choices
Depending on your jurisdiction (e.g., UAE Data Protection Regulations, CCPA/CPRA, GDPR), you have rights regarding your personal information:
- Access & Export: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request the deletion of your account and associated coaching data.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights or request account deletion, please contact us at govind@nexarcllc.com.
9. Children’s Privacy
Our App is designed for real estate professionals and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date above.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: